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Phonak Audéo Infinio Review

Prices, Sound Recordings, Models
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Soundly is an independently owned hearing health research tool. Our reviews are conducted by hearing aid wearers and audiologists. We physically review the leading hearing aids on the market for sound quality, comfort, durability, and more. Our review process starts with hands-on unboxing and days, weeks, or months of wear. We also record live sound demos using a calibrated binaural microphone (read more here). We experiment with backend fitting software for prescription products and use test box measures to measure prescriptive accuracy and flexibility. Our work is funded through reader support. When you buy through our links, we may earn a commission. Read more about our story here.

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Behind the Ear
Bluetooth
Rechargeable
PROFESSIONAL FITTING
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Background

Phonak, a leading name in the hearing aid industry, is renowned for its leadership among clinic-prescribed brands. In the past year, Phonak sold more in-clinic hearing aids than any other competitor. Their latest release, the Phonak Audéo Infinio, promises to continue the brand’s leadership with updates in durability, a chip overhaul, and a stronger Bluetooth connection.

The Phonak Audéo Infinio is the brand’s standard model, offering excellent all-around features. Unlike its sibling product, the Phonak Audéo Sphere Infinio, the standard model does not have onboard AI but instead relies on Phonak’s robust training models for sound management.

See our full review of Audéo Sphere Infinio here.

What's New

Phonak Audéo Infinio offers a few notable upgrades over Phonak's previous flagship products.

Chip Overhaul

The Audéo Infinio features a new chip architecture designed to optimize sound processing and enhance the overall listening experience. This update aims to deliver clearer sound quality and improve the hearing aid's ability to manage various auditory environments effectively. In Phonak’s initial user tests, 93% of wearers preferred the initial fitting of the new platform compared to competitors.

Enhanced Bluetooth Connectivity

Phonak has strengthened the Bluetooth® capabilities of the Audéo Infinio, allowing for seamless streaming and hands-free calling across a greater distance than previous models. The brand claims that the new Audéo Infinio can maintain a streaming connection with your phone at twice the distance of its predecessors.

Improved Durability

The Audéo Infinio boasts improved durability, including advanced waterproofing. These enhancements make the hearing aids more resilient to the challenges of daily use, offering users greater peace of mind. Phonak has integrated their previous innovations from the Phonak Life series into the entire line of receiver-in-canal devices.

While we still don’t recommend lap swimming with these hearing aids, Phonak’s tests indicate that they can withstand occasional exposure to water.

Infinio vs. Sphere Infinio

While the Audéo Infinio offers a range of upgraded features, it differs from its sibling, the Audéo Sphere Infinio, primarily in its approach to sound processing. The Sphere model incorporates onboard AI technology, enabling it to dynamically adapt to complex sound environments. Audéo Infinio uses a single chip while Audéo Sphere Infinio uses a dual chip system to increase power. 

Both models cater to different user needs, with the Infinio serving as a versatile option for those seeking reliable performance without the new AI processing. 

Our Take

Phonak’s hearing aids have long been favored for their Bluetooth Classic connection style, which allows for easy connection to multiple devices simultaneously and hands-free calling for both Android and iPhones. Based on what we’ve heard so far, the Audéo Infinio should maintain this advantage.

If you are in the market for a clinic-prescribed brand or are a long-time Phonak user, the Audéo Infinio should certainly be on your shortlist. The biggest decision you may need to make is whether the standard Infinio model or the AI-powered Sphere model is right for you.

We expect that the Phonak Audéo Infinio will quickly become a top-selling clinic-prescribed product on the market. Phonak consistently delivers strong sound quality, excellent fitting features, and a quality smartphone app. We’ll update this review in the coming months once we’ve had a chance to fully experience the new product first-hand.

Pros 👍
  • Top of the line customization, Bluetooth connection and rechargeable batteries
  • 2X Bluetooth range vs. previous Phonak generations
  • Highly water-resistant option available for active lifestyles

Cons 👎
  • Infinio is a premium product with a premium price
  • Infinio does not come with Phonak's onboard AI-processing chip (see Sphere Infinio)
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Soundly Scorecard
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Hearing Loss Level 🔊
Mild - Severe
  • Phonak Infinio is a fully customizable, prescription hearing aid appropriate for mild-severe hearing loss
  • If you have severe hearing loss, your care provider may fit you with a custom earmold to reduce feedback
  • If you have profound hearing loss, you may be a better fit for Phonak's high-powered Naída Paradise
Care Type 🏥
Prescription
  • Phonak Infinio is a prescription device fit and programmed by a professional
  • After an initial fitting, you can connect with your care provider remotely through the myPhonak app
Sound Quality 🔊
Strong in Background Noise
  • Phonak is one of our top reviewed products for background noise management
  • Phonak Sphere Infinio uses a first-to-market onboard AI processing chip which makes up to 7 million adjustments per second
Comfort 🦻
Very Comfortable For All-Day Wear
  • Phonak Infinio comes in in a comfortable receiver-in-canal style that is easy to wear all day
Style  💫
Behind The Ear
  • Sits behind the ear with a receiver (speaker) that reaches into the ear canal
  • Phonak Infinio offers a rounded, modern form factor and a comparable size to other leading devices
  • Choose from a variety of colors including: Chestnut, sandalwood, sand beige, silver gray, graphite gray, velvet black, beige, champagne
Battery 🔋
Rechargeable Only
  • Phonak Infinio comes with rechargeable batteries only
  • 24 hours on a 3-hour charge (including 80 min of streaming); 30 minute quick charge provides 6 hours battery life
  • Standard charger uses inductive charging
Connection 📡
Bluetooth Available
  • Phonak Infinio is among our top choices for Bluetooth capabilities
  • Allows simultaneous connection to up to four devices
  • Allows hands-free calling for both iPhone and Android devices
  • Users can tap their hearing aid to answer calls
  • Telecoil is available
  • Infinio uses universal connectivity for all Bluetooth devices (other leaders use MFI and ASHA)
  • Infinio offers 2X the Bluetooth range (distance from your device) compared to older models
Dexterity Level 🤏
Average
  • Phonak Infinio is reasonably easy to handle but does require the wearer to place the hearing aid behind their ear and insert the receiver into the ear (consistent across all behind-the-ear styles)
  • Infinio devices come with an onboard toggle switch for volume and program changes
Waterproof Level 💦
IP68
  • Phonak Infinio is water resistant with an IP rating of 68
  • Infinio has even stronger waterproofing than previous models from the brand
  • This hearing aid can withstand dust and water submersion in one meter of water for up to 30 minutes
App features 📱
Has An App, Telehealth Capable, Fitness Tracking
  • Remote care: Available through the Phonak app in coordination with your provider
  • Customization: Volume, treble/bass, adjustable custom programs in the app
  • Tinnitus masking: Available through your healthcare provider
  • Find my hearing aid: N/A
  • Health tracking: Tracks length of wear time and step count
Pricing and Process
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The national average for a pair of Phonak hearing aids is $7,800.

Our research indicates that the best pricing and care packages are currently available through ZipHearing. ZipHearing offers a pair of Phonak hearing aids with one year of unlimited care for $4,798 per pair.

Process

ZipHearing will match you with a local clinic near your zip code and pre-negotiate a lower price (typically 25% less than the national average).

Fill out the form on this page to get matched with a local clinic.

Our readers are consistently happy with ZipHearing's offering and give the company 97% 5-star ratings on Trustpilot.

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